FAQs

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I have not received my Maruzen eText Service login information.
A
Please contact us from the inquiry page. We will get back to you as soon as possible.
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How do I login?
A
Please enter the organization ID. On the subsequent screen, enter your login ID and password. If you do not know your organization ID, login ID, and/or password, please use the inquiry page. We will get back to you as soon as possible.
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I forgot my password.
A
Please contact us from the inquiry page. We will get back to you as soon as possible.
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Where can I find out how to operate Maruzen eText Service in detail?
A
For details on how to use it, see this operation manual. The same manual is also posted on the bookshelf in the app.
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My browser bookmark for the browser version is not working.
A
Please do not bookmark the bookshelf page, but use the login screen for the browser bookmark.
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How can I use Maruzen eText Service offline?
A
Any textbooks or videos that have been downloaded can be accessed offline. We ask that you please download the contents in advance when connected to the internet.
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I cannot view the contents properly on landscape mode on my smartphone.
A
Please use your smartphone's vertical view for the best user experience.
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I cannot jump to the desired page with the page jump function.
A
You cannot jump to pages that do not have a page number in the thumbnail display. Instead, please use the thumbnail display to jump to the desired page.
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What is EDX UniText?
A
EDX UniText, developed by NTT EDX CORPORATION, is the viewer application for accessing Maruzen eText Service contents.
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Q
EDX UniText stopped working.
A

Please try the following troubleshooting steps.

  • - Set the network to offline.
  • - Restart EDX UniText.
  • - Reinstall EDX UniText.

Note: Before reinstalling, please check if there is a “!” mark on the bottom right corner of the bookshelf. This indicates that there are annotations that have not been saved on the server, so please tap the “!” mark to save the data. Reinstall EDX UniText and re-download the contents to your bookshelf.

If the error persists after reinstalling on Mac, open [Finder]→[Move]→[Library] and move the [Application Support]→[EDX UniText] folder to your desktop before reinstalling.

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The text-to-speech function does not work properly.
A
The text-to-speech function works best for content created especially for text-to speech. Some content may not work as expected.
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When using iOS, EDX UniText shut down when I closed the viewer in the middle of text-to-speech.
A
There have been cases where the EDX UniText application shuts down when users close the viewer during text-to-speech. We ask that you please stop the text-to-speech before closing the viewer.
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This " ! "mark is showing up at the bottom right corner of the bookshelf. What is it?
A

If online, annotations are automatically saved on the server when closing the e-textbook with the x button. If offline, annotations are not saved when closing the e-textbook.

The data may not be saved properly if the network is turned on and off, or the network connection is unstable. If there are unsaved annotations, the “!” mark will appear at the bottom right corner of the bookshelf. Please connect your device to the internet where there is a stable connection and tap the “!” mark to save to the server. Once the “!” mark disappears, it has been successfully saved.

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My textbook is not displayed on my bookshelf.
A
You need to refresh your bookshelf, but first, save your annotations by clicking the “!” button at the bottom right corner of the bookshelf. Make sure your internet connection is stable for this update. Then, please refresh your bookshelf by swiping down, or clicking the refresh icon on the browser version.
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When using the browser version, my annotations are not saved.
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The browser version does not automatically save annotations. Please use the "Save to Server" (サーバーに保存) function to save your annotations from the Settings menu.
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How do I request a refund?
A

We have a 7-day refund policy, which means you have 7 days after receiving your Maruzen eText Service login credentials to request a refund. To be eligible for a refund, you will need the receipt or proof of purchase.

To start a refund or have any refund questions, you can contact us at etext-us@maruzen.info.

We will notify you once we've received and inspected your refund request, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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