Refund policy

We have a 7-day refund policy, which means you have 7 days after receiving your login credentials to request a refund. To be eligible for a refund, you will need the receipt or proof of purchase.

To start a refund or have any refund questions, you can contact us at etext-us@maruzen.info.

We will notify you once we've received and inspected your refund request, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.